Terms of service

Terms of Service

Effective Date: 15 March 2025

1. Overview

This website is operated by Sugar and Crafts PTY Ltd. Throughout the site, the terms “we,” “us,” and “our” refer to Sugar and Crafts. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or contributors of content.

Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

2. Online Store Terms

  • By agreeing to these Terms, you confirm that you are at least 18 years old or have permission from a legal guardian.
  • You may not use our products for any illegal or unauthorized purpose.
  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

3. Orders & Payments

  • Orders are subject to acceptance and availability.
  • Prices are listed in South African Rand (ZAR) and include applicable taxes unless stated otherwise.
  • Payment must be made in full before orders are processed and shipped.
  • We reserve the right to cancel or refuse orders at our discretion.

4. Shipping & Delivery

  • Orders are processed within 1-2 business days after payment confirmation.
  • Standard delivery times are 2-5 business days within South Africa.
  • Shipping costs are calculated at checkout.
  • We are not responsible for shipping delays caused by external factors (e.g., courier delays, weather, strikes).
  • For more details, please review our [Shipping Policy].

5. Returns & Refunds

Food products cannot be returned or exchanged unless defective.

  • If a product is defective, customers must provide proof (photos and batch number) within 48 hours of receipt to be eligible for a refund or replacement.
  • Refunds will be processed via the original payment method.
  • For full details, please review our [Refund & Returns Policy].

6. Product Information & Availability

  • We strive for accurate product descriptions and pricing but reserve the right to correct errors at any time.
  • Some products may have limited quantities.
  • We do not warrant that the quality of products, services, or other materials will meet your expectations.

7. User Conduct & Prohibited Uses

By using our Website, you agree not to:

  • Violate any laws, regulations, or third-party rights.
  • Engage in fraudulent, deceptive, or unlawful activities.
  • Interfere with the operation of our Website or attempt unauthorized access.
  • Post misleading, harmful, or offensive content.
  • Use the Website for any illegal or unauthorized purpose.

We reserve the right to terminate your use of our services for violating these prohibited uses.

8. Privacy & Data Protection

  • We respect your privacy and handle personal data in accordance with POPIA (Protection of Personal Information Act).
  • By using our Website, you consent to the collection and processing of your information as outlined in our [Privacy Policy].

9. Accuracy of Billing & Account Information

  • We reserve the right to refuse any order.
  • You agree to provide current, complete, and accurate purchase and account information.
  • You must promptly update account details (email, billing/shipping address, credit card details) for a smooth transaction process.

10. Intellectual Property

  • All content on this Website, including text, images, graphics, logos, and trademarks, is owned by Sugar and Crafts and is protected under applicable intellectual property laws.
  • You may not reproduce, distribute, or use our content without written permission.

11. Indemnification & Limitation of Liability

  • Sugar and Crafts is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our Website, products, or services.
  • To the fullest extent permitted by law, our liability is limited to the amount paid for the specific product or service in question.
  • You agree to indemnify and hold Sugar and Crafts PTY Ltd harmless from any claims or demands arising out of your use of the Website.

12. Severability

  • If any provision of these Terms is deemed unlawful or unenforceable, that provision will still be enforced to the fullest extent permitted by law, while the remaining provisions remain valid.

13. Termination

  • These Terms remain in effect unless terminated by either party.
  • If you violate these Terms, we may terminate your access to our services without notice.
  • You may terminate these Terms at any time by ceasing use of our Website.

14. Governing Law & Disputes

  • These Terms of Service are governed by the laws of South Africa.
  • Any disputes shall be resolved through negotiation or legal action in the courts of South Africa.

15. Changes to These Terms

  • We may update these Terms of Service at any time. Continued use of the Website after changes are posted constitutes acceptance of the updated terms.

16. Contact Information

For any inquiries regarding these Terms, please contact us:

Sugar and Crafts PTY Ltd
Address: 115 Hoogoond Street, Silvertondale, Pretoria, South Africa, 0184
Email: info@sugarandcrafts.co.za
Order-related Inquiries: orders@sugarandcrafts.co.za
Phone: 087 944 0721
Company Registration Number: 2012/023439/07
VAT Number: 4650264965