Privacy policy

Privacy Policy

Effective Date: 15 March 2025

1. Introduction Welcome to Sugar and Crafts ("we," "our," "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.sugarandcrafts.com (the "Website"). By using our Website, you agree to the terms of this Privacy Policy.

We comply with the Protection of Personal Information Act (POPIA) of South Africa, ensuring that your personal data is processed lawfully, transparently, and securely.

2. Information We Collect We collect and process the following types of personal information:

  • Personal Information You Provide: When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect your name, email address, phone number, billing and shipping address, payment details, and any other information you provide.
  • Automatically Collected Information: We collect certain data automatically when you visit our Website, such as IP address, browser type, device information, browsing behavior, and referring URLs.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information We use your personal information for the following purposes:

  • To process and fulfill your orders, including payments and deliveries.
  • To communicate with you about your orders, promotions, and updates.
  • To improve our Website, services, and customer experience.
  • To prevent fraud, security threats, and unauthorized activities.
  • To comply with legal obligations and enforce our terms and policies.
  • To ensure compliance with POPIA requirements and protect your data accordingly.

4. Lawful Basis for Processing (POPIA Compliance) Under POPIA, we process your personal data based on the following lawful grounds:

  • Consent: Where you have given us clear permission to process your data.
  • Contractual Necessity: When processing is necessary to fulfill a contract with you (e.g., processing orders).
  • Legal Obligation: When we are required to process your data under South African law.
  • Legitimate Interests: When processing is necessary for our legitimate business interests, provided your rights are not overridden.

5. Sharing Your Information We do not sell or rent your personal data. However, we may share your information with:

  • Service Providers: Third-party partners (e.g., payment processors, shipping providers) who help us operate our business.
  • Legal Authorities: When required by law or to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred as part of the transaction.

6. Data Security and Retention We implement reasonable security measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights Under POPIA Under POPIA, you have the right to:

  • Access, update, or delete your personal information.
  • Object to the processing of your data.
  • Request that we restrict processing of your personal data.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the Information Regulator of South Africa if you believe your data rights have been violated.

To exercise your rights, please contact us at info@sugarandcrafts.co.za.

8. Third-Party Links Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

9. Children's Privacy Our Website is not intended for children under 18. We do not knowingly collect personal data from minors. If we become aware of such data collection, we will take steps to remove the information.

10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. The latest version will always be available on our Website, and we will notify you of significant changes.

11. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at:

Sugar and Crafts
115 Hoogoond Street, Silvertondale, Pretoria, South Africa, 0184
Email: info@sugarandcrafts.co.za
Phone: +27 087 944 0721

For complaints or inquiries regarding POPIA, you may also contact the Information Regulator of South Africa:
Website: https://inforegulator.org.za/
Email: PAIACompliance@inforegulator.org.za