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Customer Service


Shipping & Delivery

Ordering from us is super easy, and we make sure you get your products as soon as possible. The moment your payment reflects then we instruct the couriers to collect. They normally deliver within in 48 - 72 hours in major cities, but to be on the safe side we'd say 3 - 5 working days.

Privacy & Security

This website make use of SSL encryption when you go through the checkout or viewing and updating your account details. Your information is stored on secured servers and we will not share your details with any third parties. 

Returns & Replacements

Should you be unsatisfied with the quality of your product and it does not comply with the product specifications then kindly let us know as soon as possible so that we can replace it for you. This will be collected at our expense and replaced as soon as possible. Please ensure you order the right items as we cannot exchange any food products that were ordered incorrectly. 


Ordering is easy and we made it as simple as possible. When you are ready to order then you can place your order via this online shop, or by email: orders@sugarandcrafts.co.za or by phone: +27 13 932 2317. We will respond with a sales quote including courier fees (where applicable), and if you are happy then we will proceed with your order. Once we receive payment then we ship your products and let you know how to track it, because tracking parcels are cool. 


You can pay for your order by EFT/Direct Deposit or Debit/Credit Card. When paying by EFT (Electronic Funds Transfer)/Direct Deposit then you will receive the banking details during the checkout proces which will also be emailed to you. Kindly use your online shop order number when making payment so that we can allocate your payment to your order. Should you prefer to pay with debit/credit card then you will be redirected to Virtual Card Services (VCS) which is a virtual merchant that interacts with the existing bank's legacy system to process your payment. We accept all major cards and comply with the requirements to act as virtual merchant. All card payments are secured and no information about your card is stored anywhere. You can think of VCS as an online speed point that interacts between you and your bank. Kindly check with your bank the fees that will be applicable for point of sales/online purchases. 

Viewing Orders

If you want to view the status of your order, then log into your account and you will be taken to your account page to view all your amazing orders with us. Here you will see if the order was shipped or if we are still waiting for payment. You can also reorder any previous order you have placed with us or update any information for faster checkouts in the future. 

Updating and Viewing Your Account Information

 We want to make sure we have all your updated info so that we can ship your order without hassle. Kindly keep your info up to date so that our amazing couriers and sales people can get hold of you. All your account details are processed over encrypted SSL, so you can rest assured that your information are safe and secured. When you log into your account you will be directed to your account dashboard which is a snapshot of all the orders you have placed and the statuses of these orders. You can also edit your account info, change your password, and update your address and payment profile.